When to File a Formal Complaint

File a formal complaint if you believe RummyTreasure has:

  • Unfairly processed or denied a withdrawal
  • Failed to follow our published terms and conditions
  • Incorrectly calculated game results or winnings
  • Improperly suspended or closed your account
  • Mishandled your personal data or KYC information
  • Failed to provide adequate customer support
  • Violated responsible gaming commitments

Before Filing a Complaint:

Please first contact our support team at support@rummytreasure.com or via live chat. Many issues can be resolved quickly through direct communication.

Complaints Process Timeline

1

Submit Complaint

Within 6 months of the incident

File your complaint using the form below or email complaints@rummytreasure.com

2

Acknowledgment

Within 5 business days

We'll acknowledge receipt and assign a case number for tracking

3

Investigation

Up to 15 business days

Our compliance team reviews all relevant information and evidence

4

Resolution

Final decision communicated

Written response with decision, reasoning, and any remedial action

File a Formal Complaint

By submitting this complaint, you confirm all information is accurate and complete

Your Rights as a Player

As a RummyTreasure player, you have the right to:

  • Fair and prompt investigation of your complaint
  • Regular updates on the progress of your complaint
  • Access to all information relevant to your complaint
  • An impartial review of your case
  • A written explanation of our decision
  • Appeal our decision if you're not satisfied
  • Escalate to external dispute resolution if necessary

Important Note:

Filing a complaint does not affect your ability to continue using RummyTreasure services, unless your account has been suspended for security reasons.

Escalation & External Resolution

If you're not satisfied with our complaint resolution:

Internal Appeal

  • Request a review by our senior management team
  • Submit appeal within 30 days of our decision
  • Email: appeals@rummytreasure.com
  • Response within 30 business days

External Dispute Resolution

For complaints that cannot be resolved internally:

  • Alternative Dispute Resolution (ADR) services
  • Gaming regulatory authorities
  • Consumer protection agencies
  • Legal arbitration (as per Terms of Service)

External Contacts:

Gaming Commission: complaints@gamingcommission.gov

Consumer Forum: www.consumercomplaints.in

Cyber Crime Cell: cybercrime.gov.in

Complaints Team Contact

Primary Contact

Email: complaints@rummytreasure.com

Response: Within 5 business days

Language: English, Hindi

Compliance Officer

Email: compliance@rummytreasure.com

Phone: +91-80-4567-8900

Hours: Mon-Fri, 9 AM - 6 PM IST

Track Your Complaint

Once you submit a complaint, you'll receive a case number to track progress:

You can also check status by emailing complaints@rummytreasure.com with your case number.